Winning at Patient Payments
As patients continue to shoulder more of their healthcare costs, healthcare organizations face new revenue cycle challenges collecting from patients, who are often harder to collect from than insurance payers. With patient responsibility only increasing, creating a winning patient payment strategy requires a proactive environment achieved by new workflows and innovative revenue cycle technology to help simplify and unify the patient payment process.
New automated patient payment workflows create a win-win for staff and patients.
Before service

During the appointment scheduling call, collect or verify:

  • a) Full name
  • b) Email address
  • c) Current Insurance Provider and Member ID
Set expectations with the patient regarding your financial policy and highlight anything necessary to bring to appointment (ex: ID, insurance card, credit/debit card, bank information)
Verify insurance eligibility, ideally using a service versus manual verification
At the time of service
Confirm benefits
Create estimate, ideally using an automated tool, and present patient with his/her estimated payment responsibility
Collect any co-pay, deposit, balance, unmet deductibles and/or co-insurance owed
Utilize a secure credit card-on-file tool to store patient’s debit/credit card information and authorize a charge up to the estimated amount (to be collected after adjudication without any necessary action from the patient)
After service once payer remittance is received
Send eStatement 

Collect remaining patient balance using:

  • a)  Previously stored credit card-on-file, charging remaining payment (up to agreed upon amount) either in a one-time charge or automated, recurring payment plan
  • b)  Online bill payment
The result is a win-win:
The proactive approach improves patient payments and provides patients with cost-of-care transparency and convenient payment options.
Let us show you how Waystar can help create a win-win for your organization—making it easier and faster to maximize revenue and optimize operational results. Request a guided tour today.
About Waystar
Waystar is the combination of Navicure and ZirMed, the two top-rated providers of revenue cycle technologies. Waystar simplifies and unifies the healthcare revenue cycle with innovative technology that allows clients to collect more with less cost and less stress, so they can focus on their goals, patients and communities.

Navicure and ZirMed are recognized as industry leaders, collectively scoring Best in KLAS® claims clearinghouse every year since 2010, including 2018, and earning multiple #1 rankings in both medical claims processing and patient payment solutions from Black Book™ surveys since 2012. ZirMed has received the “Peer Reviewed by HFMA” designation through the Healthcare Financial Management Association (HFMA). The combined company supports more than 400,000 providers, hospitals, health systems and ambulatory services organizations and partners with the leading EHR and practice management solution providers. For more information, visit or follow @Waystar_RCT on Twitter.
© Waystar 2018